Shipping, Return, and Refund Policy
Effective Date: [January 2025]
1. Shipping & Fulfillment Policy
1.1 Order Processing & Fulfillment
• Physical Products: Orders are processed within [X] business days (excluding weekends & holidays). Orders may be fulfilled directly or consolidated with multiple items for efficiency.
• Consultation & Advisory Services: Delivered via email within [X] business days after confirmation.
• Digital Products (Software, Subscriptions, Apps): Instant access or email delivery will be provided upon successful payment.
• Consolidation & Fulfillment Services: Timeline varies based on order complexity and will be communicated before processing.
1.2 Shipping & Delivery Methods
• Physical Products: Shipped via trusted carriers; tracking will be provided.
• Digital Products & Services: Sent via email or accessible through a customer account dashboard.
1.3 Shipping Fees & Customs
• Shipping rates are calculated based on weight, destination, and selected shipping method.
• Consolidated Orders: Customers may choose between bulk shipping (lower cost, longer processing) or individual fulfillment (faster but higher cost).
• International orders may be subject to customs duties, import taxes, and regulatory compliance fees, which are the customer’s responsibility.
1.4 Lost, Delayed, or Stolen Shipments
• We are not responsible for packages marked as delivered by the carrier but not received by the recipient.
• If a package is lost or stolen, customers must file a claim with the carrier.
• Digital orders or email-based deliveries are considered received once sent. If an email is missing, customers should check spam folders or contact support.
2. Return & Cancellation Policy
2.1 Eligibility for Returns & Cancellations
Product/Service Type Return Eligibility Cancellation Policy
Physical Products Returns accepted within [10] days, must be unused and in original packaging. 1 hour window cancellations allowed after your time of order.
Consultation Services Not returnable once delivered.
Digital Products (Software, Apps, Subscriptions) Non-refundable once delivered, accessed, or activated. Cancellations allowed before access is granted.
Logistics & Consolidation Services Non-refundable once service execution begins. Cancellations allowed before processing starts.
2.2 How to Request a Return or Cancellation
• Email [hello@scgyp.com] with your order number and request details.
• If approved, return instructions or refund processing details will be provided.
2.3 Return Shipping Costs
• Customers are responsible for return shipping fees unless the product is defective or incorrect.
2.3 Return Shipping Costs
• Customers are responsible for return shipping fees unless the product is defective or incorrect.
3. Refund Policy
3.1 Refund Processing
• Approved refunds are processed within [3-7] business days after verification.
• Refunds will be issued to the original payment method.
3.2 Non-Refundable Items & Services
• Digital products, software, subscriptions, and apps (once accessed or activated).
• Consultation & advisory services (if already provided).
• Logistics & consolidation services (once processing starts).
• Shipping fees (unless due to an error on our part).
3.3 Late or Missing Refunds
• If you haven’t received a refund, check your bank statement, then contact your payment provider.
• If the issue persists, reach out to [hello@scgyp.com].
4. Subscription & Software Licensing
4.1 Digital Subscriptions & Software Access
• Subscriptions grant access to [specific features/services] for the duration of the subscription term.
4.2 License Restrictions
• Purchased software and digital products are for personal/business use only and cannot be redistributed.
• Unauthorized sharing, copying, or modification of software is strictly prohibited.
5. Service Disruptions & Force Majeure
• We are not liable for service delays due to natural disasters, political disruptions, customs holds, or carrier strikes.
• If disruptions affect service delivery, we will provide alternative solutions where possible.
6. Policy Updates
• We may update this policy at any time. Changes take effect immediately upon posting on our website.
7. Contact Information
📧 Email: hello@scgyp.com
📞 Phone: +1 (848) 628-4508